Frequently Asked Questions

Directly online with our booking form: enter your addresses, date, time and number of passengers, choose your vehicle and confirm. For a special request, our team can be reached by phone, WhatsApp or email.

Your booking is final as soon as you receive our written confirmation. It summarises the journey, the vehicle, the price and the conditions that apply to your service.

Fill in the contact form, choosing the subject “Quote request”, and give your journey, date, time and number of passengers. You can also call or email us: we reply quickly with a fixed price.

Yes, subject to availability: our service runs 24/7. For a departure within the next few hours, the fastest way is to call us on +33 6 09 61 37 21 or message us on WhatsApp. During major events in Paris, we recommend booking as early as possible.

Yes. The change and cancellation conditions (deadlines and any fees) are set out in your booking confirmation. Any request must be sent to us in writing, to contact@green-shuttle-to-paris.com.

Yes. Our service runs 24/7, including public holidays, for early departures as well as late arrivals.

Yes, our chauffeurs welcome an international clientele and speak English. For another language, mention it in your request: we will do our best to accommodate you.

We track your flight in real time using the number given when booking. Your pick-up time is adjusted to your actual landing time.

In the arrivals hall of your terminal, at the exit of the baggage reclaim area, holding a sign with your name. You receive the chauffeur’s details before you arrive.

Depending on the station and your preferences, your chauffeur waits at the head of the platform or at a precise meeting point given in advance, holding a sign with your name.

Yes, a waiting time is included in every service; its length is stated in your booking confirmation. Beyond that, additional waiting time may be charged.

Usually 45 minutes to 1 hour from Charles de Gaulle, 30 to 45 minutes from Orly and 1 h 15 to 1 h 30 from Beauvais, depending on traffic. Your fixed price stays the same whatever the journey time.

We generally recommend a pick-up 3 hours before an international flight and 2 h 30 before a European flight, taking traffic into account. We advise you when you book.

Yes, we connect Roissy-CDG, Orly, Beauvais and Le Bourget, stations and airports, as well as two Paris train stations.

Yes. The price is set when you book: it does not depend on traffic or the route taken. Only a change of journey, time or duration at your request may lead to an adjustment.

Our prices are in euros, all taxes included. They cover the vehicle, the chauffeur and the costs stated in your booking confirmation.

Payment is made by card through a secure platform when you book. For companies, suitable terms can be agreed.

Yes, we set up invoicing suited to companies and can centralise bookings for several employees. Contact us to open an account.

No: prices cover the vehicle and the chauffeur. Entrance tickets and meals are at your expense; we can advise you on booking them in advance.

Four categories: Eco Premium (Toyota C-HR or similar, up to 4 passengers), Business Class (Mercedes E-Class or equivalent, 3 passengers), First Class (Mercedes S-Class or equivalent, 3 passengers) and Business Van (Mercedes V-Class, up to 7 passengers and 7 bags).

All our vehicles are air-conditioned and fitted with phone chargers. Wi-Fi and water on board depend on the vehicle, notably in Business Class, First Class and Business Van.

Yes. Give the number of bags when booking so that we assign the right vehicle. For families and groups, the Business Van offers the most space.

Yes, car seats and booster seats are provided on request. Give the children’s ages when booking: they must travel in a suitable child restraint.

No, smoking is not allowed in our vehicles.

A premium private chauffeur guarantees a recent premium vehicle, an experienced, smartly dressed chauffeur, a personal welcome and a fixed price agreed in advance. The ride is reserved for you alone.

Yes. Chauffeur hire is booked by the hour, half day, full day or over several days. Your chauffeur waits for you between appointments and adapts the route within the booked time, which can be extended subject to availability.

For half a day: Versailles, Giverny or Fontainebleau. For a full day: Champagne, the Loire Valley châteaux or the Normandy coast. Mont-Saint-Michel and Burgundy suit a long day or a two-day trip.

Yes. Your chauffeur accompanies you throughout the trip, waits for you during visits and adapts the itinerary to your wishes.

Our chauffeurs know Paris very well and are happy to share recommendations, but they are not licensed guides. An official guide can be added on request.

Yes. We coordinate several saloons and vans depending on the number of guests, with a precise schedule and a dedicated contact on the day. For Fashion Week and major trade fairs, book several weeks in advance.

Yes. We handle journeys for clients of travel agencies, tour operators, concierges and hotels, and can work under your brand (white label).

Yes. Discretion is an integral part of our service: no information about our clients or their conversations is disclosed.