Terms & conditions online
Terms & conditions online - Veloce Express
These conditions of sale are concluded between the company Veloce EXPRESS capital of € 15,000 which is headquartered in BAGNEUX 92, registered with the Trade and Companies Register under number transport RCS Nanterre 527 774 350 hereinafter "Veloce EXPRESS" and secondly, by any natural or legal person wishing to make a reservation through the www.green-shuttle-to-paris.com website Veloce company EXPRESS.
These conditions of sale are intended firstly to define the contractual relationship between the veloce express company and clients express when veloce is the carrier.
And those conditions apply to all purchases made through the Website Express veloce, whenever the client is individual or entreprise.
Booking one of our transport service through this site implies unreserved acceptance by the customer of these conditions of sale.
These conditions shall prevail over any other general or special conditions not specifically approved by express veloce.
Veloce Express reserves the right to change or modify its conditions of carriage at any time. In this case, the conditions will be those in force at the date of the order by the customer. Legislation applicable to these Terms and all transactions made through this website are governed by French law: in case of dispute, the Court of Paris will be the jurisdiction without reference to another Tribunal.
Characteristics of the services offered
The proposed services are those listed in our services published on the site.
Each service is accompanied by a description provided by the carrier.
The photographs in the catalog are as accurate as possible but can not ensure a perfect similarity with the product, especially with regard to color.
Our prices are including VAT and in Euro into account the VAT applicable on the date of the order; any rate change will be reflected in the price of our services.
Veloce Express reserves the right to change prices at any time, except that the price listed the date of the order shall be applicable only to the client.
Transport services can only be made if there has been prior reservation. The carrier is subject to the Transportation Act of 11/2/1986 - Article 5 states that the carrier must hold a detailed list clearly mentioning the names and destinations of passengers carried. Reservations can only be accepted if the application is compatible with the booking restrictions imposed by the carrier.
The customer is responsible for :
- Complete the booking form which show all the information requested.
- Validate the order if the information provided at the time of booking are correct and valid
- Make payment as provided;
- Confirm the order and payment.
Confirmation of the booking implies acceptance of these conditions of sale, in recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions.
All data recorded and confirmed valid proof of the transaction. Confirmation worth signing and acceptance of transactions.
A reservation request can not be considered accepted or confirmed until the customer has not received an email confirmation from the carrier.
This confirmation email contains vocher that must print and present to the driver upon delivery.
Changing reservations / Cancellations and Refunds
All claims for a refund or compensation will be made in writing or by e-mail, or by mail, and contact the carrier. An investigation will be conducted and a decision will be made within 15 days of receipt of the claim. The carrier shall not be held responsible until the investigation will not be completed. All changes will be made without charge but must be completed within 72 hours of the transfer and / or arrival time. The carrier will make every effort to make the best of its customers who requested a change. However, the carrier reserves the right to refuse an amendment. Any order may be canceled (or changed) by simply sending a request to express Veloce by post or by e-mail at the following address: email@example.com
Any changes must be requested when this is possible, at least two days before the date of the actual transfer. For any cancellation made by the client, the following cancellation fees apply:
• More than 48 hours before the transfer, 15% of the total price,
• From 24 to 48 hours before the transfer, 50% of the total price,
• Within 24 hours of the date of transfer, no refund.
Please note that the placing of an order or book from our website means an irrevocable and unconditional acceptance to these terms: as a result, the customer agrees to pay all confirmed reservations and online orders. Any purchase of services provided by the carrier must be prepaid or paid after the presentation for those who have chosen to pay in cash. The customer must make its reservation confirmation / her voucher when booking and present to the carrier, if requested, at the time of transfer. The customer must ensure that they have enough printed vouchers for the number of transfers required. In the event that the client does not possess its confirmation or its transfer voucher, it could possibly have his booking number. the Customer would be obliged to pay directly to the carrier the full public price if it has no justification reservation.
Children less than or equal to 2 years age traveling free subject to being held in the arms of a parent / a nurse. All children occupying a seat will have to pay full price. Baby seats can be provided by the carrier, upon request approved.
Private and personal customer information will only be used by the carrier and will not be passed to any third party except for government and law enforcement authorities should be requested.
The customer must comply with the carrier's arrival procedure. The check procedure is always clearly mentioned on the booking confirmation sent by the carrier to the customer (The Voucher). In case of problems, please contact us at + +33 9 82 21 01 49 (24/7) or +33 6 09 61 37 21. Customers will then be directed to a determined meeting point where he will find the carrier.
Late Arrivals and departures
The carrier will wait up to an hour after the scheduled arrival time. After this timeout, the carrier will make every effort to transfer the late arrival client but can not be held responsible if the transfer is not feasible. The carrier shall not be liable for any additional costs that may incur the customer because of its late arrival.
Customers must call the carrier no later than 24 hours before their departure time from Paris to reconfirm the pickup time. Customers using the carrier to return to the airport must accept the pickup time determined by the carrier, which is always set at least 3 hours before takeoff. In the event that the client does not report the pickup time, the carrier will wait for a maximum of 15 minutes before leaving the customer's address. After this time, the carrier is no longer responsible for the transfer of the client and reserves the right not to refund the customer. At no time, the carrier shall not be liable for a flight / train / a meeting / an appointment / a missed by a transit customer.
Strikes and March
The carrier is not in any way be held responsible for delays, missed flights, transit or fees incurred by the customer in case of strike, industrial movement or event that could take place in France and the world. During these periods, the carrier reserves the right to alter reservation confirmations and pick up times as it deems necessary.
Wars and Terrorism
The carrier is not in any way be held responsible for delays, missed flights, transit or additional costs incurred by the customer for acts of war or terrorism that may occur in France or worldwide . During these periods, the carrier reserves the right to alter reservation confirmations and pick up times as it deems necessary.
Safety on board
It is requested that all guests to respect local laws and regulations. Accordance with French laws relating to the movement, all clients must wear seat belts while they are aboard the carriers vehicle. The carrier / driver reserves the right to refuse any client they deem unfit or unable to travel. Any customer who will be asked by the driver to leave the vehicle carrier, or that the rise in the vehicle will be refused, will not be entitled to demand a refund and the carrier can not be held responsible for any additional charges incurred Client.
The carrier may provide child seats after an approved application. Customers carrying with them their own child seat must assume full responsibility for the seat attachment and the safety of the child that will be installed. Customers who use child seats, whether or not provided by the carrier, must pay the full adult fare.
The client may take a free luggage average or normal size and a hand luggage. The carrier / driver reserves the right to charge extra for each additional item. If there is insufficient space to transport extra luggage, the carrier reserves the right to refuse the client from traveling. Full price for extra luggage can be obtained from the carrier.
Lost Items / Damaged
The carrier shall not be liable for any loss or damage suffered by client assets during transport, loading or unloading. Any item lost and found in a vehicle by the carrier must be recovered by the customer's seat carrier. Items that are not collected within two months will be destroyed.
The carrier reserves the right to classify all animals as additional items. If there is insufficient space to transport extra luggage, the carrier reserves the right to refuse the client from traveling. Full price for extra luggage can be obtained from the carrier. The animals will be kept large cage and placed in the rear of the vehicle.
In extreme circumstances, the carrier reserves the right to replace its regular vehicles by means of alternative transportation: taxis, cars, minivan operators, who can wear or not to wear the logo of the carrier.
Customers are advised that all vehicles provided by the carrier are non-smoking.
Made at BAGNEUX on 05/24/2010
RCS NANTERRE 527 774 350
4, Allée du Prunier HARDY